Communication skills

Special Moves for Enjoyable Phone Calls

I believe that the British instinct for business phone calls is to enjoy these elements: No eye contact Convenience And to feel distinctly uncomfortable about these ones: Making rapport Tackling the important stuff like asking for business However, phone calls can be productive and enjoyable. Here’s how to achieve both: Before you even start, work out WHY

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A Mentor: Your Business Maze Guide

As a self-employed/one-man army/freelance hero, I do everything for my business: marketing, accounts etc, as well as delivering my top-notch training and making sure it’s fresh and relevant. I believe that the reason I’ve managed to build my business into what it is – without losing my mind – is down to two things: Heroic dedication* Ann

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