Communication skills

Distillation Technique

Look at all that great stuff you’ve written – well done, it’s a good, solid document/presentation/email. Now, what’s the really important stuff? The key point(s) that you really need the other person to understand? Got them? Good. Now, throw away what’s left: all the pleasantries, associated information and other thoughts – the gumph. Keep control of the piece; […]

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Want Rapport? Relax.

Important Advice Don’t be boring. Don’t overdo it. Don’t mess it up. This is the kind of incredibly unhelpful self-talk that will undo any important verbal interaction, whether it’s a date, best man’s speech or a pitch for investment. The key to success in these situations? Well, thinking positively is good: Be interesting. Be cool. Get it right. But this kind of

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The Science of Confidence

I’ve stood up hundreds of times in front of people to speak. Each event has advanced my progress in some way, but up until very recently I’ve never analysed the psychological science, only the facts and results (I have a LOT of data, albeit stored in my brain and not in any digital format). I’ve developed by iterating my techniques and proving their

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